Drip Campaign Don'ts

Wednesday, April 18, 2012 by Stefanie Uglevich

Drip campaigns take the set it and forget approach - which may seem a bit counter-intuitive when it comes to being proactive with subscribers and clients, but hear us out. They are the best way to keep a subscriber engaged over time, while not worrying about how many emails you have to send out. There are however tips and tricks to having a great email drip campaign. 

I came across an interesting list of don'ts when it comes to drip marketing - and getting started. This is a list of 10 things to avoid for every excited marketer embarking on a new drip marketing journey on a newly acquired marketing automation platform. Afterall, tools are as good as processes defined and decisions made by the people behind it.

  1. Don’t keep dripping the prospects who are sales ready
  2. Don’t overlap the lists for different drip marketing tracks
  3. Don’t over-drip a prospect to annoy him/her- don’t give a chance to hit unsubscribe
  4. Don’t make the drip marketing template ‘salesy’ in content
  5. Don’t drip a contact who is not even remotely interested- don’t give a chance to hit spam
  6. Don’t repeat messages/themes in drip campaigns
  7. Don’t repeat HTML rich emails
  8. Don’t make it impersonal- as drip campaign is a series of emails, it is easy to get lost
  9. Don’t make a list too long – segment your list and have multiple drip marketing tracks
  10. Don’t just send a ‘Thank You’ email in drip campaign- attach interesting content to engage further

I think that the list above are great things to avoid to keep your campaign fresh, and to really use a set it and forget to your benefit. It's all about making a subscriber seem that you are genuinely interested in them - and that you actually want their business, and not just to spam them.

Check out some of the drip marketing campaigns we have put together for our clients here.

10 Tips for Split Testing Email Campaigns

Wednesday, March 14, 2012 by Stefanie Uglevich

SplitTestEmail marketing offers a great opportunity for brands to increase subscriber satisfaction and retention, and drive results, if used correctly. There is no better way to understand and analyze what your subscribers want and enjoy better than split testing. The small changes that you can add to an email can make your emails go from SPAM fodder to an inbox star. An e-marketer must look at a multitude of different places in an email that can be tweaked to find the perfect combination. 

 

An effective email campaign is targeted and tested. Targeted, to ensure the message is relevant for the recipient. Tested, to ensure the message is as effective as it can be within the constraints of the campaign. With so many different variables you can test, here are the top 10 tips for split testing email campaigns:
 
1. Subject lines. Subject line testing is the easiest way to increase your opens, clicks and conversions. Test different subject lines for different customer segments (e.g., use of personalization vs. non personalization, short subject lines vs. longer ones). Shorter subject lines are generally more effective (4 words/25 characters). However, what works with one segment may not work for another. Remember that your subscribers are busy and most likely have competing emails that promise to provide solutions to the challenges they’re facing. These people are just scanning their inbox subject lines. Since you only have a few seconds to grab their attention, it’s important to make your subject line as descriptive as possible and compelling enough for them to open it.
 
2. Headlines. All marketing messages begin with a headline that communicates an offer or benefit. Similar to a compelling subject line, which motivates recipients to open your email, you’ll want an equally enticing headline that motivates your subscribers to read your message. Take the time to write and test various (or at least two) headlines to see which one generates the best results. Also, try changing the font size…a larger font may be more effective than a smaller font.
 
3. Content/Offer. Test your content to find out what resonates with your audience. Since audiences are influenced in different ways by different types of content, identify what offers are likely to increase engagement and conversion from your subscribers (e.g., pricing, discounts, soft sell vs. hard sell, free shipping vs. discounted shipping, ebook vs. webinar, free trial vs. demo).
 
4. Calls-to-Actions (CTAs). Promote engagement with the content of your email to help extend your interaction with subscribers beyond their inbox (e.g., “Register Now,” “Tell us what you think,” “Watch the video,” “Learn more,” “Download Whitepaper”). Test which offers are most successful with different segments of your audience. Offer placement is a key area to look for improvements. Try moving the call-to-action button or text link up further in the email message. Determine if this simple change increases clickthroughs or decreases action due to its location.
 
Read the rest of the places you can split test here...

Keep Your Email Marketing Simple Yet Effective

Friday, February 17, 2012 by Vimi Mirchandani
Effective email campaign tips are usually a bit more personalized that you would think, but there remain a few constants that will always help. 
 
The online space has opened up creative avenues marketers could only have dreamt about.
 
While you’re thinking up the latest bells and whistles to make your emails stand out, consider a few simple steps that should form the building blocks of any successful campaign.
 
Quick wins can be gained from analysing the time you send your communications; finessing the sender address and subject line; and, most importantly, testing your messages. 
 
1. "Test! Test! Test!” should be a mantra for all email marketers
 
Ensuring you hit your audience with relevant, personalised and timely messaging is crucial. Think of it like a driving test. All the theory in the world, the hours spent memorising the Highway Code, won’t help you when you’re out on the road.
 
The only way to pass that test is to practice.
 
In order to hone the effectiveness of email, delve into all the precious data you collect on the people you’re trying to reach, to provoke them into action.
 
Take insights from people’s preferences and purchase history (if available), and experiment with length and tone of subject lines, and different types of content.
 
Consider HTML, the length of copy, size and colour of images, embedded links and video. Even the choice of vocabulary and use of punctuation are important elements in avoiding the spam trap (don’t over exaggerate by using too many exclamation marks!!!!).
 
Continuous testing and data analysis will enable you to tweak your strategy for communication and additionally provide greater insight into your consumer segments and how they respond to your communications.
 
As a result, you can begin to segment your audience in more detail and refine and personalise the types of content you send them. It’s important to use the data to understand the likes and dislikes of individuals to boost brand advocacy.
 
 
 
 

4 Ways to Make Your E-Mail Marketing Mobile Friendly

Tuesday, February 7, 2012 by Stefanie Uglevich
Email_MarketIn this day and age, most people check their email on their iPads, cellphones, and smartphones - because of this all of our clients want to know what they can do to make their emails mobile friendly. We work with each client to taylor their email campaigns to look fantastic across all email platforms, including mobile devices. In lieu of a personal consultation with an email marketing agency, check out some basic tips to help make your emails more mobile friendly. 

Via WebTraffic ROI: E-mail marketing, with 92% of the U.S. internet users sending and reading e-mail, according to Pew Internet and American Life Project, it’s a no brainer.

Right? Yes and no. E-mail marketing no longer reaches your audience the way it used to. People used to sit at their Gateway desktops every night, dial into their Netscape and check e-mails while watching Family Matters.

The story is now a bit different. One in five marketing e-mails is opened on a smart phone. This changes a few things for your e-mail marketing campaign. Though you may have to modify a bit, you can and should make it work in your favor.

Give Your Newsletter a Mobile Lift

More than ever, it’s now important that you design your newsletter in a way that can be read easily on a smart phone.

As more people get into smart phones, studies show it has become the predominant way to check e-mail. Comscore said that 70.1 million U.S. users check their e-mail via smart phone every year.

Luckily for you, as smart phone technology grows, so does the phone’s ability to properly display a regular e-mail. Simply changing the coding and creating a narrower design may be enough.

Provide Interesting Snippets

There is a certain amount of scan and move on that happens when the e-mail immediately pops into someone’s inbox. People are most likely to read your business newsletters while they wait to get their hair cut or meet with someone. Thus, by getting your most important information into the intro clip, you can avoid the immediate deletion.

Then later, while they are watching TV on the couch, or sitting in traffic, they’ll take the time to click through the full article.

Offer Discounts, Coupons, Etc

Now that you know you’re readers are often out and about while checking e-mail, take this opportunity to get them shopping. Offering coupons that can be used right off the smart phone will make their decision to buy your product much easier.

This in turn gives them more incentive to buy. Scoutmob, a growing mobile application, offers their deals directly off the smart phone, giving users easy access to the coupons. I once went to a restaurant simply because Scoutmob offered a deal I couldn’t pass up. With easy access I was in and out.

Make it Convenient to Complete Online Transactions Later

When someone is lazily reading through your e-mail before a meeting, it isn’t likely that they’ll make a purchase from their phone. Online purchasing holds a large spot in the e-commerce world, 80% of people in their early thirties to mid forties make frequent online purchases, according to FifthGear.

However, this has yet to take hold on the mobile platform. On the newsletter, provide your customer care phone number in a click to call manner, give them access to their “shopping cart” to buy later, or allow a sharing feature to make it easy for them to share products.

E-mail marketing still holds an important spot in every company’s business marketing plan, as it should. We are seeing, though, that it’s time to shift the model a bit.

As with everything, technology is changing the way your customers function, which means you must make a slight shift as well.

To read the article on their website - please click here

Top 5 tips for Effective Landing Page A/B Testing

Friday, January 13, 2012 by Altaf Shaikh
ABTestOur platform has implemented an amazing new A/B Testing feature in each account in the past year. This feature has helped our clients decide which email campaigns are doing the best - from subject line comparison to send time, this feature gives tracking information you can use. In addition to testing your email campaigns, it's also a great idea to test out your landing pages. B2C.com has compiled a short list of the top tips for effective testing---

A/B testing is one of the best ways to raise your landing page conversion rates and overall online marketing ROI.  A/B testing or split testing is a testing method where a control landing page is compared to a variety of test pages.  Testing landing page experiences against one another with A/B testing offers the opportunity to create and test wildly different things – think in terms of testing apples and oranges.

Here are five tips to help you effectively plan and run landing page A/B tests:

1. Know your testing type
Just like how investors have varying degrees of risk tolerance, marketers and organizations tend to have predispositions or cultural norms that affect testing.  Do you just want results, or do you want to know exactly where those results are coming from?  The upside of testing two widely different landing pages is that you can find big winners, but you can also find big losers.  If the two pages are completely different however, you won’t know for sure why a page won or lost.   There isn’t a right or wrong answer, but deciding whether you want that knowledge or just the results will affect your testing plans.
2. Create a test plan
The best results and insights come from tests that are carefully planned and hypothesized.  This doesn’t mean that you should spend forever planning out a test; it just means you should fully understand what you’re testing and, even more importantly, why you’re testing it.  Getting a plan in place that defines objectives, traffic, baseline results and your next steps will help keep your testing program on target even when results get crazy.

3. Statistical confidence

Run tests until they reach statistical confidence.  Even though you may have what looks like a clear winner right out of the gate, wait until a test reaches statistical confidence before declaring any victors. Landing page testing is typically tested to somewhere between 80-99% confidence, depending upon a variety of factors. With LiveBall, ion’s landing page management platform, you can choose your level of confidence and let LiveBall automatically declare a winner, or you can evaluate real-time testing gauges to declare winners yourself.

4. Be bold

Beware of the never-ending A/B test! Alternatives that are too similar may not deliver a statistically significant result within a reasonable period of time, sending your testing into a state of paralysis. When you find yourself in a test wave that appears to be a statistical draw, call it as such and move on.  Every time you form new test idea, take a step back to look at the alternatives and ask yourself whether you are testing something of significance.

5. Innovation then iteration

A/B testing is a powerful method for increasing conversion rates, but you can get even better results if you plan a test with two phases: innovation then iteration. Start by testing bold, innovative landing pages with A/B testing and then refine the winning page with multivariate testing (MVT).  Think of A/B testing as a way to find diamonds, and MVT as a way to polish them.

Using these five tips, you’ll be ready to plan effective, valuable landing page tests. Happy testing!

Image: piyato / FreeDigitalPhotos.net

The Team Tackles Connections 2011

Wednesday, October 5, 2011 by Altaf Shaikh
ListEngage TeamThis past September the ListEngage team traveled to Indianapolis to be part of one the largest interactive marketing conferences in the world - ExactTarget's "Connections 2011" user conference. The event was host to email and digital marketers from around the globe and touched upon online marketing techniques, email campaign tips, social media marketing and B2B marketing.

All in all it was a week of learning for our dedicated team of ListEngager's and at the end I took this shot of the team at the airport before we flew back to Boston. If you look to the far right of the picture, you might be able to make out the adboard "Two Too Good", which I saw after I took the shot and thought was rather fitting -- after all, in my opinion, our team here is "too too good." Thanks guys!